AI at Calendly

No. Calendly does not sell customer data or use it to train AI models.

Calendly securely stores AI-related logs to improve accuracy and your overall experience. These logs follow Calendly's security policies and are protected with strict access controls. Access is limited to authorized personnel who require it to support or improve the product.

Calendly uses AI to make your work easier and more intuitive. When you use AI-powered features, AI providers receive only the minimum data needed for that feature to work.

Calendly currently uses large language models (LLMs) from OpenAI and may add other vetted providers over time. All providers must follow strict rules on how long data can be stored and how it can be used.

The data you submit and the responses you receive are used only to serve your experience. They are not used to train models across customers or shared between customers.

No. Calendly does not allow any third-party AI provider to use your data to train their models.

The data an AI feature can access depends on the feature.

• Calendly Notetaker uses meeting recordings and transcripts to create summaries. In some cases, it may also access your calendar to identify attendees and match speakers to the transcript.
• Calendly AI Assistant reviews your data in the Calendly app to give accurate answers and take actions based on your request.

Yes.

Similar to other cloud software companies, Calendly works with trusted sub-processors to run and support its service. Some of them use AI in their own systems.

For example, Calendly runs on Google Cloud. Google uses AI to help manage its cloud systems, data, and security.

This AI supports the tools that power Calendly. It does not change how your scheduling data is handled.

Calendly does not provide an opt out for its AI features. Instead, in most cases, users have the option to determine whether they want to use an AI feature.

Yes. AI can make mistakes, so always review AI-generated content before using or sharing it.